Talkdesk raised an additional $6M to add to the $15M Series A. Led by Salesforce Ventures, the strategic investment included participation from Talkdesk’s existing investors, DFJ and Storm Ventures. The goal is to continue to expand its engineering, product and sales teams and transform the stagnant $20B call center software market.
Since launching at TechCrunch Disrupt in New York in 2012, Talkdesk has seen incredible growth. Over the years, Talkdesk grew from six to over 100 employees and has offices in San Francisco, California, in Portland, Oregon and Lisbon, Portugal. The company has also increased its revenue 10X year-over-year and is continually adding new customers to an impressive list, that includes Weather.com, Anki, DoorDash, Whistle and Edmunds.com.
Created in 2011 by Cristina Fonseca and Tiago Paiva, Talkdesk is a cloud-based call center software provider that is redefining a market long dominated by inconvenient and expensive legacy technologies.
For Talkdesk, Salesforce Ventures is the ideal strategic investor – they share a customer-focused vision for rethinking legacy technologies in light of the incredible capability of cloud computing.
According to Tiago Paiva, co-founder and CEO,
as our largest integration partner and a leader in SaaS, we see a lot of synergies between Talkdesk and Salesforce. We are excited that Salesforce Ventures has made a strategic investment in Talkdesk and are looking forward to working together to help deliver our vision for a more progressive call center software solution.